FAQs

The Nest Finders Property Management team begins working immediately to optimize your property for success. If the home is currently vacant, we’ll initiate an aggressive marketing campaign to connect with local renters and find a great tenant for your rental. Once your home has a tenant, we take care of all of the ongoing responsibilities associated with owning a residential property: maintenance, accounting, and much more.

We take a two­sided approach to property marketing. First, we carefully photograph your home and write engaging copy that highlights the features of your property. Our digital listings are displayed on our own site and syndicated across many other web destinations, ensuring we’re able to connect with the largest audience possible. We also use traditional “real world” advertising methods to complement our marketing efforts.

Managed listings also benefit from a virtual video walkthrough. These digital tours provide an immersive experience for renters.

In addition to marketing your home to the masses, we work directly with people looking for local rental properties. We partner with major employers, relocation companies and local universities to maximize exposure for our vacancies. We work hand­in­hand with renters to find the right property for their needs.

Pricing an apartment or rental home appropriately is one of the most important parts of the marketing equation. Our expertise in the Jacksonville rental market is unparalleled, and we use our vast experience to price our units competitively. Over the course of our 12­year history, we’ve helped countless property owners get the right rent for their homes.

Our pricing decisions include a number of different factors, including the condition of the property, its location, and current trends affecting the market value.

After showing the property to potential renters, we screen each application intensely, identifying red flags that could signal problems down the road. Each prospective tenant must submit an application fee and an applicable deposit with their application.

The verification checks include the following

• Credit report checks
• Criminal background checks
• Employment & income verification
• References from past landlords

If we approve an applicant, we will walk them through the terms and conditions of the lease, handle the signing and collect rent, and provide the tenant will checklists outlining their responsibilities moving forward.

When something goes wrong in your rental property, our management team jumps into action. Tenants use our online portal system to request assistance or call our 24/7 maintenance hotline and we handle the rest. From connecting with the right maintenance professional to coordinating with the tenant, we make sure your home receives the best care possible.

We’ll can even tailor our maintenance process to fit your investment goals. Some homeowners prefer to take a “hands­off” approach, while more cost­conscious customers prefer to approve work before it happens. If you choose, we’ll contact you with a repair estimate before authorizing the work. We believe in protecting your cashflow as if it were our own, but we also want to keep your home in top condition.

We aim to respond to maintenance calls within one to three business days. Comfort issues, such as toilet issues, HVAC problems, and hot water failures take top priority. We generally dispatch someone the next day in such instances.

YES! We provide a 24/7 maintenance hotline for our tenants, which is staffed by a property manager at all times. If a problem is an emergency, we will begin working immediately to get the issue resolved.

Unfortunately, the home warranty industry is rife with problems. Perform a simple test: Google the name of your home warranty company, followed by “complaints” or “reviews.” You’ll likely be shocked to see so much negative information.

Warranty providers are notorious for fighting payment, which makes it very difficult for us to work with them. We strongly advise against using one of these programs.

Our team partners with a long list of qualified vendors who carry the proper certifications and insurance. We’re always happy to add someone to our list of partners, assuming they meet our stringent requirements.

Unfortunately, we can’t guarantee we’ll use any particular vendor for your property’s maintenance calls. Our top priority is responding to a maintenance request as quickly as possible, keeping your tenant happy and maintaining the integrity of your home.As property managers, our reputation is largely built on the maintenance experience we provide. Limiting the service providers available to work on your home would be cumbersome and inefficient.

We make it easy for your tenants to pay their rent on time each month, with convenient digital payment options. All rent payments are due by the 3rd of the month. Funds generally take five business days to clear our account, and we aim to disburse your earnings by the 10th. Most ACH transfers will hit your account within 48 hours.

Many property owners feel frustrated by payment processing times, and we completely understand. We don’t actually receive most rent payments until five days after the tenant pays, while the bank clears the funds. After the funds hit our account, we quickly spring into action, processing the payments in our system, updating your account information, and disbursing the funds via check or ACH transfer. Most of our clients receive their funds by the 12th, but it may take until the 15th. Other factors that impact fund availability include holidays, weekends, and late rent checks.

If rent hasn’t been received by the 5th of the month, we’ll send the tenant a nonpayment of rent notice. Florida state law provides a three­day grace period, meaning the tenant must pay their rent in that period of be evicted.

It’s almost always preferable to work out an amicable financial resolution with a tenant, eliminating a long court battle and attorney fees. We understand that unexpected problems sometimes occur, and do our best to work with tenants who show a good faith effort to immediately correct the situation.

If the tenant has a history of poor behavior or financial delinquencies, or if we receive no response to the eviction notice, we will officially file the eviction and follow the proper legal steps to remove the tenant from your home.

As a Nest Finders Property Management client, you benefit from our comprehensive accounting services. We carefully document your property’s finances and generate monthly reports with profit and loss. You can access these documents around the clock through the account portal.

Our accounting team creates a detailed statement for your home each month, documenting expenses and income, as well as other pertinent details. We also create a year­end financial statement for tax purposes. All of these statements can be accessed via the account portal.

We schedule frequent property inspections to ensure everything is going well inside your property. If we identify a problem, we’ll let the tenant know—in almost all circumstances, the tenant will quickly rectify their behavior, rather than risk eviction.

At Nest Finders Property Management, we focus on keeping our renters satisfied by providing friendly, efficient customer service. Our team remains accessible around the clock, and we work to resolve problems quickly. This helps us keep turnover rates low and increase the chances of a lease renewal, in turn reducing your costs.

Of course, tenants inevitably leave at some point. Renters must provide us with 6­day written notice of their intent to vacate, which gives us sufficient time to begin pre­marketing your home. We’ll also use this time to perform inspections and make any repairs that need to be resolved. This approach helps us eliminate the time your home spends vacant.

After the tenant leaves, we’ll make necessary security deposit deductions and make any last minute updates before signing a new lease.

Tenants must provide 60­day written notice of their intent to vacate the home. All of our leaseholders receive a move­in inspection checklist when they move into the property. This checklist must be properly filled out and returned to our offices within seven days. When a tenant moves out, we’ll conduct our final inspection and use the information from the move­in form to identify damage and make security deposit deductions, as necessary.